Browsing by Author "Ismajli, Naim"

Now showing 1 - 3 of 3

MEASURING THE PERCEPTION OF QUALITY MANAGEMENT PRIMARY HEALTHCARE SERVICES THROUGH SERVQUAL MODEL
(AAB College, 2025-07-17) Rexhepi, Ilir; Shabani, Gezim; Ismajli, Naim
The quality of healthcare is more difficult to identify than other services because it is the clients themselves and their quality of life that gets evaluated (Eiriz & Figueiredu, 2005). The main aim of this study is to investigate people’s perceptions and expectations regarding the quality of services in primary health care (PHC) in Kosovo. A national level survey provides baseline findings intuitively understandable to policymakers on the expectations — perceptions of the quality of services at the PHC level and identifying the quality gap between the expectations and perceptions in all dimensions of different facilities. This comparative test will show the differences between the level of quality services provided by each PHC provider in Kosovo. This research seeks to improve the access and the quality of the priority services at PHC, including maternal and child health (MCH) and non-communicable disease (NCD). This research showed that at the national level the patients have higher expectations toward PHC services. Whereas, in specific, this study showed that there is a significant gap in expected and perceived services of the PHC system between different ethnic patients and different levels of citizen education. Therefore, the result of this study will contribute to enhancing the sustainability of the mandatory health insurance reform and raise the alarm of relevant institutions to reshape the policy-making in order to improve the population health outcome.
REGULATION AND CHALLENGES OF YOUTH EMPLOYMENT IN THE DEVELOPING COUNTRY
(AAB College, 2025-07-18) Ismajli, Naim; Gashi, Adelina
The problem of youth unemployment has started to receive attention in a relevant way recently, especially in Europe, where the percentage of unemployment registered for this category of the population is relatively greater than that for the adult population (Perugini & Signorelli, 2010), also being influenced by the last financial crisis (Choudhry et al., 2012). Youth unemployment is a critical social issue because it is linked to a number of aspects of society (Yamamoto, 2011). The purpose of the treatment of this paper is to identify the barriers faced by the young people of Kosovo to enter the labor market. The study uses the quantitative research method, through the use of an online questionnaire, a survey was participated by 496 respondents. The econometric model used in this study is the structural equation model (SEM). The empirical results from the SEM model show that the most important factor is the lack of work experience, which is a barrier to the employment of young people in Kosovo. The results of this paper are important to understand the importance of effectiveness in the design of policies for the elimination of barriers to the employment of young people in Kosovo.
The Current Status and Challenges of the Human Resource Developments in Kosovo
(AAB College, 2025-07-16) Ismajli, Naim; Rexha, Donat; Qerimi, Fidan
The purpose of this article is to explore the status and challenges of human resources and development in Kosovo. Literature review suggested that government intervention, vocational and technical education, social network, and organizational structures are the key factors that influence human resources and development practices in the country. Beyond that the paper aims to compare the evaluation of performance in other sectors of well and then through comparison has a purpose to promote value-added production and skilled workforce in the organizations via developing various national labor enhancement policies, strategies and regulations and providing a set of training subsidies for employee in all sectors. Human resource development has become an essential component the development process. This is due to the fact that any development process is driven by the human factor. It is further urge, that policy formulation is a journey with challenges. The strength of the policy implementation lies in identifying such challenges, and finding ways of overcoming them. Lastly, the discussion reveals that human resource development is closely linked to other human resource factors that pertain at a given period, such as recruitment policies, labor market patterns, the age and experience of staff etc. Human resource development policies therefore must be reviewed from time to time to keep in step with the changing environment. It also highlights the key challenges faced, the lessons learnt and the way forward in enhancing sustainable human resource development in the country.